MyMuse
MyMuse

Refund Policy

Refund Policy

Last updated: April 30, 2026

Summary

MyMuse sells immediate access to digital adult content. Because content is delivered instantly and cannot be returned, all sales are final once access has been delivered — with the exceptions described below.

As a goodwill measure, subscription payments are eligible for a self-serve full refund within 48 hours of purchase, directly from your account settings. After this window we still review refund requests in good faith within 7 business days of receipt.

48 hour self-serve refund (subscriptions)

Within 48 hours of paying for a creator subscription, you can request a full refund directly from Settings → Subscriptions without contacting support. The button on the active subscription will read “Cancel & Refund” while you are still inside the window.

  • •The full subscription amount is refunded to the original payment method.
  • •Your access to the creator's subscriber-only content is removed immediately after the refund is processed.
  • •After 48 hours the self-serve option disappears: you can still cancel future renewals, but the current cycle is no longer eligible for an automatic refund. You may still email billing@joinmymuse.com to request a manual review.
  • •The 48 hour self-serve window applies to subscriptions only. One-time content unlocks are final on delivery (see exceptions below).

What is being sold

  • •Monthly subscription to a creator: 30 days of access to that creator's subscriber-only posts and private messages. Non auto-renewing.
  • •One-time content unlock: a single photo, video, or private message, permanently unlocked for your account.

All prices are shown in Euros (EUR) inclusive of applicable taxes. See pricing & billing for more details.

When we issue a refund

We will issue a full refund, without requiring further justification, in any of the following situations:

  • •Unauthorised charge: the payment was not authorised by the cardholder (fraud, stolen card, account take-over).
  • •Technical failure: you were charged but did not receive the promised access (e.g. subscription not activated, unlock not applied).
  • •Duplicate charge: you were billed multiple times for the same subscription cycle or the same content unlock.
  • •Content was removed before delivery: the specific item you paid to unlock was taken down by moderation before you could access it.
  • •Cancelled just before a new cycle: if you cancelled a subscription and were nevertheless charged for the next cycle, we refund the cycle in full.

When a refund cannot be granted

Because the product is digital adult content delivered instantly, refunds are not available in the following cases:

  • •You changed your mind after the content was delivered or consumed.
  • •You did not like the content. Each creator's style is described on their profile before purchase.
  • •You forgot to cancel and a new 30-day cycle started, provided that renewal required your explicit confirmation (MyMuse subscriptions do not silently auto- renew; each cycle must be actively confirmed).
  • •You shared your account credentials with someone else and they purchased content.

How to request a refund

  1. Send an email to billing@joinmymuse.com from the email address attached to your MyMuse account.
  2. Include: your MyMuse username, the transaction reference (visible in Settings → Subscriptions), the date of the charge, the amount, and a short description of the issue.
  3. Our billing team will acknowledge your request within 2 business daysand reach a final decision within 7 business days.
  4. Approved refunds are credited back to the original payment method. Depending on your bank, funds can take between 2 and 10 business days to appear on your statement.

Before filing a chargeback

If you believe you are entitled to a refund, please contact us first. Most cases are resolved within 2 business days and without any back-and-forth with your bank. Filing a chargeback before giving us the opportunity to help may result in your account being suspended while the dispute is investigated.

Refund & billing contact

Billing & refunds: billing@joinmymuse.com

General support: support@joinmymuse.com